As U.S. call volumes have increased dramatically, BlueStar has added infrastructure to assist our participants in other mediums.
Introducing the BlueStar Chat Utility, powered by FreshWorks. The chat window is pre-programmed to automatically and instantly link you to dozens of solutions to commonly asked questions. Additionally, our US-based service team will be on call to answer any specific question you may have. Our encrypted chat box is a perfect solution for quick questions regarding your retirement plan. Have a more personal inquiry? Our team will start a ticket using your chat dialogue and contact you after secure validation.
Prefer a call? Our US-based service team is well-staffed to handle your calls. Call us at 904.273.5220.
To open a chat window, navigate to MyPlanConnection.com AND select the chat icon in the bottom right corner.
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To access our FAQ and help center, select "Plan Participant" on our main dashboard, then click the Need Help link.
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Here you can find the answers to your most common questions. Simply start typing to be linked to our comprehensive help articles and solutions.
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