As U.S. call volumes have increased dramatically, BlueStar has added infrastructure to assist our participants in other mediums.
Introducing the BlueStar Chat Utility, powered by FreshWorks. The chat window is pre-programmed to automatically and instantly link you to dozens of solutions to commonly asked questions. Additionally, our US-based service team will be on call to answer any specific question you may have. Our encrypted chat box is a perfect solution for quick questions regarding your retirement plan. Have a more personal inquiry? Our team will start a ticket using your chat dialogue and contact you after secure validation.
Prefer a call? Our US-based service team is well-staffed to handle your calls. Call us at 904.273.5220.
To open a chat window, navigate to MyPlanConnection.com AND select the chat icon in the bottom right corner.
To access our FAQ and help center, select "Plan Participant" on our main dashboard, then click the Need Help link.
Here you can find the answers to your most common questions. Simply start typing to be linked to our comprehensive help articles and solutions.